Privacy Policy

Effective Date: May 19, 2026

Complete Collision & Auto Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Schedule a service appointment
• Contact us via phone, email, text message, or our website
• Submit an insurance claim
• Provide feedback or reviews

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, VIN, license plate)
• Insurance information (policy number, insurance company, claim details)
• Payment information (processed securely through third-party payment processors)
• Photos and documents related to your vehicle repair

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

2. SMS/Text Messaging

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our auto repair services
• Process your service requests and communicate with you about your repairs
• Send appointment reminders, repair status updates, and completion notifications
• Process insurance claims and coordinate with insurance companies
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and resolve disputes

4. How We Share Your Information

We may share your information with:

• Insurance Companies: When you file a claim, we share necessary information with your insurance provider to process your claim.
• Service Providers: Third-party vendors who perform services on our behalf (payment processing, SMS delivery, website hosting, etc.). These providers are contractually obligated to protect your information.
• Parts Suppliers: When ordering parts for your vehicle repair.
• Legal Authorities: When required by law, court order, or legal process.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for at least seven years in accordance with warranty and legal requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications or SMS messages

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites (such as insurance company portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

© 2026 Complete Collision & Auto Repair. All rights reserved.